Privacy Policy

1. Information We Collect

When you visit fhace.com or make a purchase, we collect certain information to provide and improve our services. This includes:

• Personal information: Name, email address, shipping address, and phone number provided during checkout.
• Payment information: Payment details are processed securely through Stripe. We never store your full credit card number on our servers.
• Browsing data: Pages visited, products viewed, time spent on site, and referring URLs collected via cookies and analytics.
• Account information: Email address and preferences if you sign up for our newsletter or create an account.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and returns.
• Sending order confirmations, shipping updates, and customer support communications.
• Personalizing your shopping experience with product recommendations.
• Sending promotional emails and newsletters (only with your consent).
• Analyzing site usage to improve our products, website, and services.
• Preventing fraud and maintaining the security of our platform.

3. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for core functionality like your shopping cart and checkout process.
• Analytics cookies: Help us understand how visitors interact with our site to improve the experience.
• Marketing cookies: Used to deliver relevant ads and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

4. Payment Security

All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor. Your payment information is encrypted using industry-standard TLS encryption during transmission. We do not store, process, or have access to your full credit card details on our servers.

5. Data Sharing

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

• Payment processors: Stripe, for secure payment handling.
• Shipping carriers: To deliver your orders.
• Analytics providers: To understand site usage (anonymized where possible).
• Email service providers: To send transactional and marketing emails.

6. Email Marketing

If you subscribe to our newsletter, we will send you promotional emails about new products, sales, and beauty tips. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly. We will never send you marketing emails without your explicit consent.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Opt out of marketing communications at any time.
• Request a portable copy of your data.

To exercise any of these rights, please contact us at hello@fhace.com.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order records are kept for accounting and legal compliance purposes. If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.